Section 1
Information We Collect
tkv66 collects personal data from you through several channels: directly when you register an account, make a deposit, contact our support team, or participate in a promotion; automatically when you browse and interact with the platform; and occasionally from third-party identity verification and payment processing partners. The categories of personal data we collect are described below.
Identity and Contact Information:
- Full legal name as it appears on your government-issued identification document
- Date of birth (for age verification purposes)
- Residential address, including district, city, and postal code within Bangladesh
- Valid email address
- Mobile phone number registered in Bangladesh
- A copy of your national identity card (NID), passport, or other accepted government-issued photo ID (collected during KYC verification)
Financial Information:
- Mobile Financial Service account details, including bKash, Nagad, Rocket, and Upay numbers linked to your tkv66 account
- Bank account details where bank transfers are used as a deposit or withdrawal method (e.g., Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
- Transaction history, including deposit amounts, withdrawal requests, and bet history, all denominated in Bangladeshi Taka (৳ / BDT)
Technical and Usage Information:
- IP address and approximate geolocation at time of login and transaction
- Device type, operating system, browser type, and version
- Pages visited, time spent on each page, clickstream data, and session duration
- Game activity logs, including games played, wager amounts, outcomes, and session timestamps
- Cookie identifiers and similar tracking technology data (see the Cookies & Tracking section for full details)
Communications Data:
- Records of your communications with the tkv66 customer support team, including live chat transcripts, email correspondence, and support ticket history
- Survey responses, feedback submissions, and promotional opt-in records
Identity Data
Name, date of birth, NID, and contact details collected at registration and during KYC review. Required to verify your identity and comply with age-restriction policies.
Financial Data
bKash, Nagad, Rocket, and bank details necessary to process deposits and withdrawals in BDT. Stored securely and never shared with unauthorised third parties.
Usage Data
Game logs, session data, and browsing activity used to improve the tkv66 platform, personalise your experience, and detect fraudulent or problem gambling behaviour.
Section 2
How We Use Your Data
tkv66 uses the personal data it collects only for specific, legitimate purposes directly related to the operation of the platform and the delivery of a safe, fair, and compliant gaming experience to Players in Bangladesh. We do not sell, rent, or trade your personal data to any third party for their independent marketing purposes.
The primary purposes for which tkv66 processes your personal data are set out in the table below:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your tkv66 account, verifying your identity, and enabling you to log in, deposit, wager, and withdraw funds. |
| KYC & Age Verification | Confirming that you are aged 18 or above and that the identity information you have provided is accurate, as required by our responsible gaming commitment. |
| Payment Processing | Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and maintaining an accurate record of all financial transactions on your account. |
| Fraud & AML Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform. |
| Responsible Gaming | Monitoring gameplay patterns to identify signs of problem gambling, enforcing self-exclusion requests and deposit limits, and contacting Players where we have welfare concerns. |
| Customer Support | Responding to your queries, complaints, and requests through our support channels, and maintaining records of those interactions for quality assurance purposes. |
| Promotions & Communications | Sending you information about bonus offers, tournaments, and seasonal promotions relevant to your account, where you have consented to receive such communications or where it is in our legitimate interest to do so. |
| Platform Improvement | Analysing aggregated usage data to improve site performance, game selection, user interface design, and overall Player experience on the tkv66 platform. |
| Legal Compliance | Fulfilling obligations under applicable law, including responding to valid legal orders, court orders, or regulatory requests for information from competent authorities. |
Section 3
Legal Basis for Processing
tkv66 processes your personal data only where there is a valid legal basis for doing so. Depending on the specific purpose, we rely on one or more of the following legal grounds:
- Contractual Necessity: The majority of data processing carried out by tkv66 is necessary for the performance of our contract with you — namely, the Terms & Conditions you accepted at registration. This includes processing your identity data, financial data, and transaction records in order to operate your account, process payments, and deliver the gaming services you have requested.
- Legal Obligation: Some data processing is required to comply with applicable legal obligations, including anti-money laundering (AML) regulations, age verification requirements, and the obligation to respond to valid legal orders. We process your KYC documentation and transaction records in part on this basis.
- Legitimate Interests: Where it would not override your fundamental rights and freedoms, tkv66 may process your data on the basis of its legitimate interests. This includes fraud detection, platform security, responsible gaming monitoring, and analytics used to improve our services. In each case, we have assessed that our legitimate interests are proportionate and do not unduly impact your privacy.
- Consent: Where we rely on consent as the legal basis for processing — for example, to send you marketing communications about promotions, tournaments, and seasonal offers — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
If you would like more information about the specific legal basis on which tkv66 relies for any particular processing activity, please contact our data protection team at the email address provided in the Contact & Complaints section of this policy.
Section 4
Data Sharing & Disclosure
tkv66 may share your personal data with a limited number of third-party organisations where it is necessary to deliver our services or fulfil our legal obligations. In every case, we require those recipients to maintain appropriate security standards and to use your data only for the specific purpose for which it was disclosed.
The categories of third parties with whom tkv66 may share your personal data include:
- Payment Processing Partners: Mobile financial service operators (bKash, Nagad, Rocket, Upay) and Bangladeshi banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the minimum financial data necessary to process your deposit or withdrawal transaction.
- Identity Verification Providers: Third-party KYC and identity verification service providers may receive your identity documents and personal details in order to authenticate your identity and confirm your age in accordance with our responsible gaming obligations.
- Game Providers: Licensed third-party game studios and platform providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Spribe — may receive your account identifier and relevant session data to deliver game content and to resolve game-related disputes. These providers do not receive your full personal profile.
- Fraud Prevention and Security Services: Specialist fraud detection and cybersecurity platforms may receive technical data (such as IP addresses, device fingerprints, and transaction patterns) to identify and prevent fraudulent activity on the tkv66 platform.
- Legal and Regulatory Authorities: tkv66 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal order, court order, or applicable law. We will notify affected Players of such disclosures where we are legally permitted to do so.
- Professional Advisers: Our legal advisers, auditors, and financial consultants may access personal data on a strictly confidential basis where necessary to provide professional services to tkv66.
tkv66 does not transfer personal data to recipients located outside of jurisdictions that provide an adequate level of data protection without first implementing appropriate safeguards, such as contractual data protection clauses. All third-party data processors are bound by written data processing agreements that require compliance with applicable privacy standards.
Payment Partners
Data shared with bKash, Nagad, and Bangladeshi bank partners is limited to what is strictly necessary to authorise and complete your specific transaction. No additional profile data is shared.
Legal Disclosures
tkv66 will cooperate with lawful requests from authorities. Where legally permitted, we will inform you in advance of any mandatory disclosure of your personal data to a third party.
Section 6
Data Retention
tkv66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to do so by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Retained for the duration of your account and for a minimum of 5 years following account closure, in line with standard AML and fraud prevention requirements. |
| Financial Transaction Records | Retained for a minimum of 5 years from the date of each transaction. Required for financial audit, fraud investigation, and regulatory compliance purposes. |
| KYC Documents | Retained for the duration of your account and for 5 years after account closure. May be retained for longer where a specific legal investigation or dispute is pending. |
| Customer Support Records | Retained for 3 years from the date of the most recent interaction. Used to resolve disputes and maintain quality assurance standards. |
| Game & Betting Logs | Retained for 2 years from the date of each session. Used for dispute resolution, responsible gaming monitoring, and platform analytics. |
| Marketing Consent Records | Retained for the duration of your consent and for 1 year following withdrawal of consent, to demonstrate compliance with consent-based marketing obligations. |
| Technical & Log Data | Typically retained for 90 days. IP address logs and security event logs may be retained for up to 12 months where a security investigation is ongoing. |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for analytical and statistical purposes without restriction.
If your account has been dormant for 12 consecutive months and you have not responded to our reactivation communications, tkv66 may proceed to close your account and apply the post-closure retention periods described above.
Section 7
Your Privacy Rights
As a Player on the tkv66 platform, you have a number of rights in relation to the personal data we hold about you. tkv66 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our data protection team at [email protected]. We will respond to all verified requests within 30 days.
Right of Access
You have the right to request a copy of the personal data tkv66 holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations, which may require us to retain specific data for a defined period after account closure.
Right to Restriction
You may ask us to restrict the processing of your personal data in specific situations — for example, while a dispute about data accuracy is being resolved.
Right to Portability
Where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
Right to Withdraw Consent
Where processing is based on your consent — such as receiving promotional emails — you may withdraw that consent at any time by contacting our support team or using the unsubscribe link in any marketing email.
Right to Complain
If you are not satisfied with how tkv66 has handled your personal data or responded to a privacy request, you have the right to raise a complaint directly with us or with the relevant data protection authority in your jurisdiction.
Section 8
Data Security
tkv66 takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security controls include the following:
- SSL/TLS Encryption: All data transmitted between your device and the tkv66 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. This prevents interception of your data during transmission.
- Data Encryption at Rest: Sensitive personal data — including identity documents, payment method details, and financial records — is encrypted at rest using strong encryption standards.
- Access Controls: Access to personal data within tkv66 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and undergo regular data protection training.
- Penetration Testing and Security Audits: The tkv66 platform undergoes regular independent security assessments to identify and remediate potential vulnerabilities before they can be exploited.
- Two-Factor Authentication: We strongly encourage all Players to enable two-factor authentication (2FA) on their tkv66 account to provide an additional layer of protection against unauthorised access.
- Fraud Monitoring: Our automated fraud detection systems continuously monitor account activity for unusual patterns, including login attempts from new devices or locations, rapid withdrawal requests, and suspicious transaction behaviour.
While tkv66 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].
SSL Encryption
All data in transit between your device and the tkv66 platform is protected by TLS encryption, preventing any third party from intercepting your personal or financial information.
Access Controls
Personal data is accessible only to a small number of authorised tkv66 personnel who require it to perform their specific roles. All access is logged and audited regularly.
Fraud Detection
Our 24/7 automated fraud monitoring systems protect your account from unauthorised access, suspicious transactions, and account takeover attempts in real time.
Section 9
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or would like to raise a concern about how tkv66 has handled your personal data, please contact our data protection team using the following details:
- Email: [email protected] — please include "Privacy Request" or "Data Complaint" in the subject line of your message.
- Response Time: tkv66 acknowledges all privacy-related correspondence within 2 business days and aims to provide a full response within 30 calendar days of receipt.
When submitting a request to exercise your privacy rights, please provide your registered email address and sufficient information to allow us to verify your identity before we process your request. This is necessary to ensure that personal data is disclosed only to the individual to whom it belongs.
If you are not satisfied with tkv66's response to your privacy complaint, you have the right to escalate your concern to the appropriate data protection authority in your jurisdiction. tkv66 is committed to resolving all privacy complaints in good faith and will cooperate fully with any regulatory investigation that may arise.
This Privacy Policy was last reviewed and updated on 1 January 2026. tkv66 reserves the right to amend this policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where material changes are made, we will notify registered Players by email or via a prominent notice on the tkv66 platform at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any revised policy constitutes your acceptance of the updated terms.